Privacy Policy
At LUXEN.PK, your privacy matters. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit or make purchases from our website. We are committed to transparency and comply with Pakistani data protection standards.
Information We Collect
Personal Information: When you create an account, place an order, or subscribe to our newsletter, we collect information including your name, email address, phone number, shipping address, and billing details.
Payment Information: We process payments securely through trusted third-party payment gateways. LUXEN.PK does not store your complete credit card or banking details on our servers.
Browsing Data: We collect technical information through cookies and similar technologies, including your IP address, browser type, device information, pages visited, and time spent on our site. This helps us improve user experience and website functionality.
Communication Records: When you contact our customer service team via email, phone, or chat, we maintain records of your inquiries and our responses to provide better service.
How We Use Your Information
Order Processing: We use your personal information to process orders, arrange delivery, send order confirmations, and communicate about your purchases.
Customer Service: Your contact details allow us to respond to inquiries, resolve issues, and provide styling assistance or product recommendations.
Marketing Communications: With your consent, we send promotional emails about new arrivals, special offers, and style inspiration. You can unsubscribe at any time using the link in our emails.
Website Improvement: Browsing data helps us analyze site performance, understand customer preferences, and enhance your shopping experience.
Legal Compliance: We may use your information to comply with applicable Pakistani laws, regulations, or legal processes.
Information Sharing
We respect your privacy and do not sell your personal information to third parties.
Service Providers: We share necessary information with trusted partners who help us operate our business — including payment processors, shipping couriers (such as TCS, Leopards, or Pakistan Post), email service providers, and website hosting services. These partners are contractually obligated to protect your information.
Legal Requirements: We may disclose information when required by Pakistani law, court order, or government request, or to protect our rights, property, or safety.
Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes:
- Secure SSL encryption for data transmission
- Password-protected access to customer accounts
- Regular security audits and updates
- Restricted employee access to personal information
- Secure payment processing through PCI-compliant gateways
However, no internet transmission is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Rights and Choices
Access and Correction: You can access and update your personal information by logging into your account or contacting our customer service team.
Marketing Preferences: You can opt out of promotional communications by clicking "unsubscribe" in our emails or adjusting your account preferences.
Account Deletion: You may request deletion of your account and personal data by contacting us at ask@luxen.pk. Note that we may retain certain information for legal or business purposes.
Cookie Management: You can control cookie preferences through your browser settings, though disabling cookies may affect website functionality.
Cookies and Tracking Technologies
LUXEN.PK uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences, maintain your shopping cart, and analyze site traffic.
Essential Cookies: Required for basic site functionality, including shopping cart and checkout processes.
Performance Cookies: Help us understand how visitors interact with our site through anonymous analytics.
Marketing Cookies: Enable personalized advertising and measure campaign effectiveness.
You can manage cookie preferences through your browser settings at any time.
Third-Party Links
Our website may contain links to external sites or social media platforms. LUXEN.PK is not responsible for the privacy practices of these third-party websites. We encourage you to review their privacy policies before sharing personal information.
Children's Privacy
LUXEN.PK does not knowingly collect information from individuals under 18 years of age. If you are under 18, please do not submit personal information without parental consent. If we discover we have inadvertently collected information from a minor, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top indicates the most recent revision. We encourage you to review this policy regularly. Continued use of our website after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Email: ask@luxen.pk
Phone: +92 304 543 4444
Address: Buch Executive Villas, Multan
We will respond to privacy inquiries within 7-10 business days.
Your trust is our foundation. We are committed to protecting your privacy and handling your information with care and respect.