Welcome to LUXEN.PK. By accessing or using our website and services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order or creating an account.
These Terms constitute a legally binding agreement between you (the customer) and LUXEN.PK (the seller). By using our website, browsing products, or completing a purchase, you confirm that you:
If you disagree with any part of these Terms, please discontinue use of our website immediately.
Product Accuracy: We strive to display products accurately, including descriptions, colors, sizes, and prices. However, we cannot guarantee that your device's display perfectly represents actual colors due to screen variations.
Imported Goods: All LUXEN.PK dresses are imported from international suppliers in Europe, UK, USA, Australia, and China. While we maintain strict quality standards, minor variations in shade, texture, or finishing may occur due to different production batches.
Pricing: All prices are listed in Pakistani Rupees (PKR) and include applicable taxes unless otherwise stated. Prices are subject to change without prior notice. However, price changes will not affect orders already placed and confirmed.
Availability: Product availability is subject to change. If an ordered item becomes unavailable after purchase, we will notify you promptly and offer a full refund or suitable alternative.
To place orders, you must create an account providing accurate, current, and complete information including your name, email, phone number, and delivery address.
Account Security: You are responsible for maintaining the confidentiality of your account credentials. Notify us immediately if you suspect unauthorized account access. LUXEN.PK is not liable for losses resulting from unauthorized use of your account.
Account Termination: We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or abuse our services.
Order Processing: When you place an order, you make an offer to purchase products at the listed price. Your order becomes binding once we send order confirmation to your registered email.
Payment Methods: We accept major credit/debit cards, bank transfers, and Cash on Delivery (COD) where available. Payment must be completed before order shipment, except for approved COD orders.
Order Cancellation: You may cancel orders within 24 hours of placement if the order has not yet been processed for shipment. After this window, our standard return policy applies.
Refusal of Orders: LUXEN.PK reserves the right to refuse or cancel any order at our discretion, including in cases of pricing errors, product unavailability, suspected fraud, or violation of these Terms. If your payment was processed, we will issue a full refund.
Delivery Areas: We deliver across Pakistan to major cities and accessible locations. Remote areas may have extended delivery times or limited COD availability.
Shipping Times: Standard delivery takes 3-7 business days depending on your location. Express delivery options may be available at additional cost. Delivery estimates are approximate and not guaranteed.
Delivery Responsibility: Once the courier confirms delivery, LUXEN.PK is not responsible for lost, stolen, or damaged packages. We recommend providing accurate delivery addresses and being available to receive shipments.
Undeliverable Orders: If an order cannot be delivered due to incorrect address, customer unavailability, or refusal of package, additional reshipment fees may apply.
For detailed shipping information, please refer to our Shipping Policy page.
LUXEN.PK offers a customer-friendly return policy for unused, unwashed items with original tags attached within 7 days of delivery.
Return Conditions:
Non-Returnable Items: Certain products including sale items, intimate wear, or specially customized pieces may not be eligible for return.
Refund Processing: Approved refunds are processed within 7-10 business days to the original payment method. COD orders receive bank transfer refunds.
For complete details, please see our Refund Policy page.
All content on LUXEN.PK including logos, product images, descriptions, website design, and graphics are the intellectual property of LUXEN.PK or our content partners and protected by Pakistani and international copyright laws.
You may not reproduce, distribute, modify, or create derivative works from our content without explicit written permission. Unauthorized use may result in legal action.
You agree not to:
Violation of these prohibitions may result in account termination and legal consequences.
To the fullest extent permitted by Pakistani law:
LUXEN.PK provides products and services "as is" without warranties of any kind, whether express or implied. We do not guarantee uninterrupted, error-free website operation.
We are not liable for indirect, incidental, consequential, or punitive damages arising from your use of our website or products, including lost profits, data loss, or business interruption.
Our total liability for any claim related to LUXEN.PK will not exceed the amount you paid for the specific product or service giving rise to the claim.
You agree to indemnify and hold LUXEN.PK, its owners, employees, and partners harmless from any claims, damages, losses, or expenses (including legal fees) arising from your violation of these Terms, misuse of our website, or infringement of any third-party rights.
LUXEN.PK is not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters, government actions, pandemics, strikes, supplier failures, or technical disruptions.
These Terms are governed by the laws of the Islamic Republic of Pakistan. Any disputes arising from these Terms or your use of LUXEN.PK will be resolved in the courts of Karachi, Pakistan.
We encourage you to contact our customer service team first to resolve concerns amicably before pursuing legal action.
LUXEN.PK reserves the right to modify these Terms at any time. Changes become effective immediately upon posting to our website. The "Last Updated" date indicates the most recent revision.
Continued use of our website after changes constitutes acceptance of the modified Terms. We recommend reviewing this page periodically.
If any provision of these Terms is found to be unenforceable or invalid by a court, that provision will be modified to the minimum extent necessary, and the remaining provisions will remain in full effect.
For questions, concerns, or clarifications regarding these Terms and Conditions:
Email: ask@luxen.pk
Phone: +923045434444
Business Address: Buch Executive Villas, Multan
Thank you for choosing LUXEN.PK. We appreciate your business and trust.
